Shipping policy
Shipping & Delivery Policy
Digital Goods
Digital products available in: US, Canada, UK. (More regions coming).
Love instant gratification? Same. All eBooks and audiobooks are delivered immediately through BookFunnel. Just check the inbox you used at checkout and it'll be waiting for you.
Something missing or acting weird? For any eBook or audiobook technical issues, reach out directly to BookFunnel's support team at help@bookfunnel.com. They're really good at this.
Physical Goods
Currently shipping to: US, Canada, UK. (More regions coming).
Processing Times
We're on it. Please allow 3 to 5 business days for paperbacks and 5-7 business days for hardcovers. You'll get a shipping confirmation email once your order is on its way.
Delivery Times (estimated)
Canada (Purolator): 2-7 business days
US: 2-8 business days
UK: 2-5 business days
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Returns & Refunds
All sales are final.
We are not responsible for orders that arrive late, go missing, get damaged in transit, or are marked delivered but aren't in your hands. That one's between you and the courier. Contact the shipping carrier directly and they'll be able to look into it.
If we made a mistake on our end and your order was fulfilled incorrectly, that's a different story. Send an email to: obsession@seraphinablack.com with your order number and a quick description of what went wrong. We're here to help sort it out.
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Still have questions?
If something came up that that wasn't covered here, please contact us at: obsession@seraphinablack.com.
